Shipping & returns

Shipping & Delivery

Please be assured that your items will ship out within two days of purchase unless your order contains items which are on backorder. In the case of a backordered item, we will contact you to determine an appropriate shipping schedule. We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx.

Incorrect Shipping Address

During checkout you certify you are providing the correct shipping address. Please be sure to check your shipping address for errors before processing any orders. We can not be held responsible for products shipped to the wrong address due to input error.

If a package is returned due to an incorrect or incomplete shipping address provided by you, you will be responsible for the return shipping cost as well as the redelivery cost.  Drivensupps.com is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer. If the order has not shipped by the time you contact us we will be able to alter the address.

Processing Time

We ship our in stock products Monday through Friday. All In Stock orders will be processed and shipped within 48 hours (except holidays and weekends). Orders submitted on holidays or weekend will be processed on the next open business day.

All orders, unless noted otherwise, will be shipped via USPS First Class or Priority Mail. We provide delivery confirmation on all orders. Delivery times will differ by district. It takes roughly five to seven business days from the time your order leaves our processing center

Orders Shipped to Alaska and Hawaii Please allow an additional two to three days for delivery.

International

All orders, unless noted otherwise, will be shipped, United States Postal Service Priority International, UPS or Express Mail International. Tracking numbers will be given but remember tracking information will not be available until after the package is delivered. Shipping rates are subject to adjustment based on international locations.

You are liable for any taxes or duties that may apply. We will not collect taxes or duties from you. It is your responsibility to look into your country/local policies of taxes and duties, and to abide by those. It is your responsibility to know if your country’s Customs Department permits the shipment of our products and what the duties or tariffs may be upon delivery. We can not provide a refund for the shipping of any package if you refuse it or if it is refused by customs due to regulations and taxes or duties. If the order is sent back, we will issue a 100% refund minus the shipping charges.

Lost or Stolen Packages

Driven Supps cannot be held responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. If you think your package has been misplaced, please contact us. We will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

Refund policy

Our goal at Drivensupps.com is to provide the absolute best user experience when it comes to nutritional supplements and snacks. These are the products we take every single day, we love them, we stand behind them.

If for some reason you’re not satisfied with your product, simply contact customer service to return the your product within 15 days of your purchase. For Unopened product you will receive 100% back on your purchase in the way of return of funds applied to original form of payment, exchange for another product / flavor for equal or lesser value, or future store credit to applied via discount code. (Limit 1 Per Household). Opened products will receive STORE CREDIT ONLY. After 15 days all sales are final and there will be no refunds, exchanges, or credits. 

We do ask that you cover return shipping costs.

We also allow exchanges for items of equal or less value. Applicable to purchases made from Drivensupps.com only. Retail purchases will be handled by the store where you purchased and subject to their return policies. 

*** Does not include accessories, shakers or clothing. All sales are final, no returns or exchanges. Remember, taste is subjective and we have a wide variety, choose wisely to avoid flavor related returns  

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Driven Supplements & Smoothies ATTN: RETURNS 35600 Warren Rd, Westland MI 48185, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Driven Supplements & Smoothies ATTN: RETURNS 35600 Warren Rd, Westland MI 48185, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

* We'll never share your email with anyone else.
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